Feature
Secure remote control of workstations
Medulla is a management solution that enables secure remote control of any workstation.
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The remote control management solution allows IT teams to quickly intervene on any workstation in the fleet, regardless of its location. Thanks to an encrypted tunnel integrated into the Medulla agent, the connection can be established even outside the VPN or in a teleworking context. Administrators can view, interact with, and troubleshoot users in a fluid and traceable manner.
All actions are logged to ensure security and compliance. Available as SaaS, Private Cloud, or OnPremise, this open source solution adapts to the constraints of each structure and ensures total control of support flows. Medulla is already used on more than 100,000 workstations in sensitive, distributed, and secure environments.
Features
Secure remote control of workstations
Remote connection without VPN
Establishment of a secure tunnel between the administrator and the target workstation, even when offline.
User session or console access
IT can take control with or without an open session, for discreet or assisted interventions.
Automatic session logging
Each session is tracked: duration, origin, user, actions performed.
Integration with ticketing and support
Direct launch from a ticket, and archiving of proof of action in the ITSM system.
Medulla > The steps
The Medulla agent establishes a constant presence of the post in the interface.
The administrator selects the workstation and starts the session.
An encrypted tunnel is established via SSH or a secure proxy.
An encrypted tunnel is established via SSH or a secure proxy.
At the end of the session, the logs are saved and available in the history.
Who is it for?
Secure remote control of workstations
Software Publishers & Integrators
For customer support, debugging, or guided installation, remote access ensures responsiveness and efficiency.
Small size and mid-size companies
For customer support, debugging, or guided installation, remote access ensures responsiveness and efficiency.
Public institutions and Large Groups
Technical teams can intervene without having to travel, even at remote sites or during mobile incidents.
Secure remote control of workstations > The benefits of the solution
Real-time support, wherever the user is located
Ideal for remote working, emergency, or distributed maintenance scenarios.
Enhanced security
Ideal for remote working, emergency, or distributed maintenance scenarios.
Seamless integration into IT processes
All connections are authenticated, encrypted, and logged for auditing purposes.
Ease of use
Connection possible from the Computer, Ticket, or Group views in Medulla.
Open source and proven
Over 100,000 active support positions via Medulla, with a controlled and scalable infrastructure.
Technical Specifications
- Windows and Linux compatible agent
- Secure tunnel via SSH, no VPN required
- Works on local, remote, or DMZ networks
- Session startup even offline (if Wake-on-LAN is active)
- Console or graphical user session access
- Connection tracking: time, duration, user ID, target machine
- Exportable logs for audits or compliance
- API integration with ITSM or ticketing systems
- Deployment in SaaS, Private Cloud, or OnPremise
- Compliant with ISO 27001, 27002, EUCS iPlus, SecNumCloud standards (not certified, currently being aligned)
- Session data can be purged or archived according to the chosen policy